Terms & Conditions
Pre-contractual Information
1.1 Business Information
Business Name: Lead your Life
Business Owner: Jessica Hekking
Legal Structure: Independent Professional
Business Registration: 0803.562.351
Complete Address: Messidorlaan 62, 1180 Ukkel
Email: jessica@leadyour.life
Phone: 0032 472 346 702
Website: https://www.leadyour.life/expat
1.2 Service Description and Pricing
Seasonal health and life coaching programs (6 weeks each: Autumn, Winter, Spring, Summer)
Each Group Program Includes:
3 live workshops (duration: [Insert: e.g., "2 hours each"])
3 online follow-up sessions via email
Program materials and resources
Access to Watsapp group support
Pricing Structure:
Full Payment: Prices are available on the website
3-Month Installment Plan: Full price + 3% administrative fee
Private Sessions / Programs: are subject to availability, prices will be made known upon request.
Technical Requirements for Online Components:
Reliable internet connection
Email access
Watsapp
2. Contract Duration and Performance
Program Duration: 6 weeks per seasonal program
Contract Period: From enrollment date until completion of the 6-week program
Performance Location: In and around Brussels, Belgium
Online Components: Delivered via email
3. Withdrawal Rights and Refund Policy
3.1 Right of Withdrawal
YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON.
The withdrawal period expires 14 days after the day of contract conclusion (enrollment date).
3.2 How to Exercise Your Withdrawal Right
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may send an email to jessica@leadyour.life
3.3 Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw.
3.4 Loss of Withdrawal Right
IMPORTANT: Your right of withdrawal is lost if you participate in the first live workshop. By participating in the first live workshop, you explicitly agree that the service has begun and acknowledge that you lose your right of withdrawal.
3.5 Refund Processing
Refunds will be processed to the original payment method within 14 business days. For installment plans, any future payments will be cancelled.
4. Payment Terms
4.1 Electronic Payment Requirement
We offer the following electronic payment methods:
Payment online via Mollie
4.2 Payment Schedule
Full Payment: Due upon enrollment, before program commencement
Installment Plan: First payment due upon enrollment, subsequent payments due on the same day each month
4.3 Late Payment
Late payment may result in program access being suspended until payment is completed.
5. Client Responsibilities and Conduct
5.1 Health and Safety Requirements
Participants should consult healthcare providers if they have health concerns
Contraindications: Participation may not be suitable if you have active psychiatric conditions. It is possible to combine a follow-up by a healthcare provider with participation in Lead Your Life programs, however, this must always be discussed beforehand with the Lead Your Life responsible.
5.2 Personal Responsibility
You acknowledge and agree that:
You are responsible for your own well-being and health
You will consult with appropriate medical professionals regarding any health concerns
You participate in the program at your own risk
You will inform us of any health conditions that may affect your participation
5.3 Group Conduct and Non-Discrimination
You agree to:
Maintain a respectful and supportive attitude toward other participants
Respect diversity and refrain from discrimination based on race, gender, religion, sexual orientation, or disability
Keep all personal information shared by other group members confidential
Not disrupt the group atmosphere or learning environment
5.4 Accessibility and Reasonable Accommodations
We are committed to providing equal access to our services. If you require reasonable accommodations due to a disability, please contact us at jessica@leadyour.life before enrolling in the program.
5.5 Right to Refuse or Terminate
We reserve the right to refuse enrollment or terminate your participation if:
Your attitude is deemed inappropriate, disruptive, or dangerous to yourself or other participants
You violate these terms and conditions
You fail to make required payments In such cases, no refund will be provided after the 14-day cooling-off period.
6. Program Delivery and Modifications
6.1 Group Size and Minimum Enrollment
Maximum Group Size: 12
Minimum Enrollment:6
If Minimum Not Met: We reserve the right to cancel the program with full refund or reschedule to a later date (the decision lies with the participant)
6.2 Rescheduling Policy
Live Workshops: In the rare case of unavoidable circumstances, workshops may be rescheduled with 48 hours advance notice
Make-up Sessions: it is not possible to provide a make-up session if you miss one or more of the live workshops.
6.3 Program Modifications
We reserve the right to make necessary changes to the program structure while maintaining the core offering of 3 live workshops and 3 online follow-ups. Participants will be notified of any changes with reasonable advance notice.
7. Intellectual Property and Confidentiality
7.1 Program Content
All program materials, content, and methodologies are the intellectual property of Lead your Life and Jessica Hekking. You may not:
Share, distribute, or reproduce any program content without prior written permission
Use the program content for commercial purposes
Teach or share the methodologies with others
7.2 Personal Use License
You are granted a personal, non-transferable license to use the program content solely for your personal development and well-being. Any online teachings will be taken offline 3 months after the start of the program.
8. Data Protection and Privacy
8.1 GDPR Compliance
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection laws.
8.2 Data We Collect
Contact information (name, email, phone)
Payment information
Health-related information relevant to coaching
Session notes and progress information
8.3 Data Retention Periods
Contact and payment information: 10 years for tax purposes"
Session notes: 5 years after program completion"
Marketing communications: Until you unsubscribe
8.4 Your Rights
Under GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Erase your data (subject to legal obligations)
Restrict processing
Data portability
Object to processing
Withdraw consent
To exercise these rights, contact us at jessica@leadyour.life
8.5 Use of Anonymized Information
We reserve the right to use anonymized information shared during the program for:
Development of new programs and services
Marketing and communication materials
General business improvement purposes
8.6 Cookies and Website Tracking
Can be found on the website www.leadyour.life/expat
9. Health and Safety Disclaimers
9.1 No Therapy or Medical advice
Jessica Hekking is not a doctor, psychologist, psychiatrist, or licensed mental health professional. The services provided are:
Health and life(style) coaching
Educational and inspirational information
9.2 Boundaries Between Coaching and Therapy
Our coaching services are distinct from therapy or psychological treatment. We do not:
Provide medical diagnoses or treatment
Treat mental health conditions
Provide psychological therapy or counseling
Prescribe medications or medical treatments
9.3 When to Seek Professional Help
You should immediately consult qualified healthcare professionals if you experience:
Mental health concerns requiring professional treatment
Medical conditions requiring diagnosis or treatment
Substance abuse issues
Thoughts of self-harm or harm to others
9.4 Limitation of Liability
Participation in our programs is at your own risk. We are not liable for any physical, emotional, or psychological effects resulting from program participation.
10. Force Majeure and Service Interruption
10.1 Force Majeure Events
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:
Natural disasters
Government actions or restrictions
Public health emergencies
Technical failures beyond our control
10.2 Notification and Alternative Arrangements
In case of force majeure:
We will notify participants as soon as possible
Alternative arrangements may include: online delivery, rescheduling, or program credits
11. Complaints and Dispute Resolution
11.1 Internal Complaint Procedure
Before pursuing external dispute resolution:
Contact us directly at jessica@leadyour.life
We will acknowledge your complaint within 5 working days
We aim to resolve complaints within 14 working days
11.2 Alternative Dispute Resolution
For unresolved disputes, you may contact:
Mediation Services:
Consumer Mediation Service (Consumentenombudsdienst)
Website: www.consumentenombudsdienst.be
Email: contact@consumentenombudsdienst.be
Consumer Protection:
Federal Public Service Economy – Consumer Mediation Service
Website: https://economie.fgov.be/en/themes/enterprises/consumer-protection
Toll-free number (Belgium): 0800 120 33
Online Dispute Resolution (for online purchases):
EU Online Dispute Resolution (ODR) Platform
Website: https://ec.europa.eu/consumers/odr/
11.3 Consumer Protection Authorities
For consumer protection matters, you may contact:
Federal Public Service Economy, SMEs, Self-employed and Energy
Consumer Contact Center: 0800 120 33
12. Governing Law and Jurisdiction
12.1 Applicable Law
These Terms are governed by Belgian law, including the Belgian Code of Economic Law.
12.2 Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the Belgian courts.
13. Modifications to Terms
13.1 Right to Modify
We reserve the right to modify these Terms at any time with reasonable notice.
13.2 Notification
Updated Terms will be:
Posted on our website
Communicated to enrolled clients via email
Effective 14 days after notification
13.3 Continued Participation
Continued participation after the effective date constitutes acceptance of modified Terms.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Information
Lead your Life
Jessica Hekking
Messidorlaan 62, 1180 Ukkel
Email: jessica@leadyour.life
Phone: 0032 472 346 702
Website: https://www.leadyour.life
Data Protection Officer: Jessica Hekking serves as data protection contact
Complaints: jessica@leadyour.life
By enrolling in our programs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you have received this information before concluding the contract.
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